Cancelling/Discontinuing Service

To cancel service, you may do so at any time by logging into your account, selecting Manage Fiber, and Request Cancellation. You may either process an immediate cancellation or opt to have service cancel at the end of your current billing cycle.  

Note: We do not credit back any prorated charges for the current month if you cancel in the middle of your billing cycle.

Related Articles

What’s in it for me if I refer someone to Arvig MultiWav?

Love your service? Great! If you’ve convinced another resident at an active property that they...

How do I update my payment information?

Start first by logging into your MultiWav account online at www.multiwav.com Select the Profile...

If I move or cancel in the middle of my cycle, will my bill be pro-rated?

If you have already paid for your current month, there is no pro-rated refund. This applies if...

Are there Late Fees?

No, we do not impose any late fees on our customers.  Since payment is automatically processed on...

Billing Cycle and Due Date

Your billing cycle starts on the day you order service.  You will be billed on the same day each...